October 13th 2017

OCCS Articles in Optometry Today

What I Have Learned

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT

The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.

The Workshop: Dealing with a Complaint

OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.

April 8th 2021

Right to Repair: What This Means for Opticians

Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…

April 8th 2021

Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician. More so than a straight change to how things were, it is expected…

April 8th 2021

New Professional Training to Improve AMD Diagnosis Experience

Macular Degeneration is a disease that affects over 1.5 million people of all ages living in Great Britain. Age-related macular degeneration (AMD) is the most common condition, generally affecting people over the age of 55…