May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“

April 8th 2021

Right to Repair: What This Means for Opticians

Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…

April 8th 2021

Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician. More so than a straight change to how things were, it is expected…

April 8th 2021

New Professional Training to Improve AMD Diagnosis Experience

Macular Degeneration is a disease that affects over 1.5 million people of all ages living in Great Britain. Age-related macular degeneration (AMD) is the most common condition, generally affecting people over the age of 55…