Helping Practitioners to Prevent Complaints Arising – Watch Our Short Guides

The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in the first place. We have just uploaded a new video guide which we hope you will find informative and helpful.

The team at the OCCS are also happy to speak to practices about a complaint (whether potential or raised by the consumer) if they would like advice and guidance on how to resolve matters. Please give us a call if you would like our help.

If there are any specific areas of patient relationship building or complaint handling guidance you would like to see, please  get in touch.