Watch: What to Do if You Have a Complaint About an Optician

The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how to ensure their complaint is made constructively.

The short video guides explain what to do initially and also how to contact us if the optician and the practice have not been able to resolve your concerns.

You can also call us if you would like to speak to one of our complaint mediators.