June 2nd 2014

“Impressed” & “Highly recommended”…Some of the Feedback on OCCS

Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional.

Jennie Jones heads the service and commented: “The aim is to mediate a quick and fair resolution and I am pleased to hear that those coming to the service are impressed and feel we have helped. I am proud to hear that those using the service are ‘very satisfied’ and appreciate our quick communication by email and phone“.

April 8th 2021

Right to Repair: What This Means for Opticians

Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…

April 8th 2021

Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician. More so than a straight change to how things were, it is expected…

April 8th 2021

New Professional Training to Improve AMD Diagnosis Experience

Macular Degeneration is a disease that affects over 1.5 million people of all ages living in Great Britain. Age-related macular degeneration (AMD) is the most common condition, generally affecting people over the age of 55…