OCCS continues to have a positive impact for practices and patients

The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year. With over 1400 complaints referred to the mediation service, the OCCS team resolved 96%. Jennie Jones, Head of OCCS explains: ” I continue to be delighted by the impact of the OCCS, and importantly with the insight sharing that continues. We are analysing the trends and activity from last year, and will be reporting to the GOC shortly.  The OCCS team are looking forward to sharing learnings with the sector as this is where we can make a wider difference. This helps practices and raises the customer care bar which can only be good for patients and their optical care.”