The OCCS at 100% Optical

Taking place at London’s ExCel Centre from 25th-27th of January, 100% Optical is the largest optical event in the UK.

2020 promises to be the largest yet with an estimated 9,000 UK and international visitors and more than 200 exhibitors.

Organised in partnership with the Association of Optometrists (AOP), the annual show provides a platform for professionals to:

• Source the latest eyewear, technology and solutions for their businesses
• Gain invaluable CET points as part of a world-leading education programme
• Network with fellow industry peers through one-to-one meetings and parties.

The OCCS will be holding a three-point CET session on Monday 27th of January at the Dispensing Workshop at 1.45pm. Focusing on the subject: ‘Is This Complaint for the OCCS or the GOC?’ and led by Richard Edwards, the CET session will take delegates through three case studies from the OCCS archives.

These case studies will enable delegates to debate the management of the cases with peers and deepen their understanding of how certain complaints escalate to fitness to practise cases, learn about a systemic model to manage complaints effectively, and create an individual action plan to take back to practice.

Ahead of 100% Optical, we wish all exhibitors and attendees a great show and look forward to meeting you throughout the three-day event.

For more information on the OCCS and our mediation services, contact our teams via 0344 800 5071 or on enquiries@opticalcomplaints.co.uk.